Service Desk Lead Holland FinTech 17-05-2024

Werken in Leek

 

Introductie vacature 

Service Desk Lead

Capgemini

Responsibilities:

• Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely
• Create an inspiring, motivational team environment with an open communication culture
• Monitor individual engineer performance against KPIs and agreed metrics
• Guide team members in meaningful professional development and encourage growth through mentorship and training
• Act as an escalation point and technical advisor in the diagnosis of problems, determining and implementing appropriate solutions, and guiding and/or communicating problem resolutions to customers
• Manage the knowledge base and ensure KB articles are kept relevant and up to date
• Monitor and ensure adherence to service level agreements and contractual obligations to our client(s)
• Conduct reporting to detect trends, repeat incidents and common issues; identifying and recommending ongoing service improvements
• Liaise directly with internal and external stakeholders on matters related to delivery of IT Service Desk to our client(s)

Qualifications:

• At least 2 years' experience as a Service Desk Team Leader
• ITIL Foundations certified
• Management certifications highly regarded
• Experience with managing geographically diverse teams highly regarded

Vacature eisen

onbekend

 

Functietitel	Service Manager
Indicatie salaris (min – max]	onbekend – onbekend
Opleidingsniveau	HBO
Aantal uren (min – max)	1 – 40
Contactgegevens	onbekend , onbekend onbekend
Type contract	Vast
Branche	Overig
Locatie	Amsterdam, Noord-Holland,Nederland
Soliciteer direct	https://vacancies.hollandfintech.com/companies/capgemini-2-af6e920e-79b5-48e9-88db-41d4adb84606/jobs/36280136-service-desk-lead

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