UX Designer ING 13-05-2024

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UX Designer

Medewerker | Tech | Ervaren | Nederland | Amsterdam | 2024-05-13 | REQ-10073972

The TeamING's mission is to enable individuals and businesses to "do their thing" with confidence, empowering them to stay a step ahead in life and in business. As one of Europe's largest banks, we pride ourselves on our continuous evolution and strive to be a leader in innovation within the banking sector. At the heart of ING's strategy lies the Touchpoint Platform which is an open technology platform. It's a collaborative ecosystem where expertise, tools and services are brought together, stimulating value-creating collaboration between producers, consumers and partners. From business owners to engineers, architects, designers, customer journey experts and everyone who likes to turn smart ideas into business opportunities. Touchpoint not only brings supply and demand together in one marketplace but also allows for innovative business solutions to be developed at a global scale. Serving as a broker for teams across ING and third parties to interact, help and inspire one another, resulting in a network effect that makes it easy to collaborate and accelerates building journeys by reusing components and solutions for a faster time to market and volume.You will join the Touchpoint Design Center of Expertise which is a dynamic group responsible for creating and enhancing the user experience of ING's global technology platform. The team is dedicated to refining the processes necessary for consuming and producing solutions on a global scale, ensuring streamlined and efficient workflows.MissionA User Experience (UX) Designer has end-to-end responsibility for UX analysis and UX design for (digital) processes, interfaces, and customer communications from a customer/user perspective, while also helping improve (digital) processes. The purpose of these UX activities is to increase customer satisfaction, user-friendliness and accessibility of ING's (digital) services in order to create an optimum, authentic and consistent omnichannel user experience. A User Experience (UX) Designer works based on quantitative and qualitative data and draws on validated customer insights. In this role of UX Designer for authentication, identification and verification products you will be contributing to multiple products that are grouped into two product areas: One Experience and OneGate. The One Experience products enable our users to create amazing end-customer experiences using the full potential of web and mobile platforms. It consists of four products: the Unified Design System, Web/Mobile SDK, EngagementSuite and Content Management System.The One Gate products safeguard trust with our customers using out of the box services. The product area consists of four services: Authentication, Generic Means, Identification & Verification and Approval & Consent.Roles and ResponsibilitiesWork alongside various stakeholders, including product managers, software engineers and other UX professionals, to align design strategies with business goals and technical capabilities.Conduct extensive user research and testing to gather insights and feedback for continuous improvement.Design and improve the user interface of the developer portal, focusing on usability, accessibility, and overall user experience.Establish and maintain design standards and guidelines, ensuring a consistent and coherent experience.Utilise your engineering expertise to understand technical constraints and possibilities, facilitating effective communication between design and development teams. How to Succeed5+ years in UX role, bachelor's degree in the study of user experience, design, research or related fields or equivalent professional experience.Demonstrate a hybrid skillset in UX/UI design, coupled with a technical background essential for a high-level understanding of how various solutions are interconnected and the implications for the developer experience.Expertise in the UX design process, including workshop facilitation and collaboration techniques.Proficiency in using design tools such as FigmaAbility to manage multiple projects, even in ambiguous situations.Excellent storytelling and presentation skills.Comfort working in international and cross-functional teams. PortfolioPlease include a link to your portfolio with your application. It should clearly demonstrate your expertise in UX design, solving complex workflows, visual design, layout, composition, and design system-related topics.Rewards and benefitsWe want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htmThe benefits of working with us at ING include:A salary tailored to your qualities and experience24-27 vacation days depending on contractPension scheme13th month salaryIndividual Savings Contribution (BIS), 3.5% of your gross annual salary8% Holiday paymentHybrid working to blend home working for focus and office working for collaboration and co-creationPersonal growth and challenging work with endless possibilitiesAn informal working environment with innovative colleagues About usWith 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

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