Helpdesk 1st and 2nd line Page Personnel 09-11-2023

  1. Vacatures Leek
  2. Helpdesk 1st and 2nd line Page Personnel 09-11-2023

Werken in Leek


Introductie vacature 

You will be part of the Second Line Support team that is responsible for supporting questions raised by our supplier and installation partners, resolving more complex issues, escalating the issues with proper documentation to the L3 teams and coordinating corrective and preventive action plans with the L3 Engineering team.


  • Track concerns and tasks and follow up on tickets in the available incident management system (Salesforce)
  • Resolve customer / partner issues on charging hardware operations and installations
  • Resolve customer / partner issues on our software systems
  • Performing root cause analysis on new issues faced
  • Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development
  • Ensure proper escalation of issues and follow up
  • Communicate with installers and partners per e-mail and telephone
  • Document and follow-up with technical incidents including providing feedback to the relevant teams internally (i.e. Quality, Supply Chain, L3 Support, Project Management)
  • Develop a deep technical understanding of the product and its life-cycle

You'll be leaving your mark in this important field for a sustainable future.

Vacature eisen

  • Bachelor's degree in a technical field (electrical engineering, electronics, mechanical engineering or similar)
  • Fluency in English
  • At least 3 years of work experience in (technical) support roles (ideally within technology / energy / electrical / automotive companies)
  • Some experience working with hardware
  • Any experience with cloud connected embedded systems, or programming / scripting languages (i.e. embedded C, JSON, XML) is a advantageous (but not mandatory)
  • Good understanding of customer support / call center operations (telephony, case management tools and processes)
  • Some previous experience with ticketing systems is advantageous (i.e. Salesforce)
  • Strong attention to detail and commitment to quality
  • Strong customer-centric mindset, willingness to help others
  • Ability to influence and empathize with remote teams


FunctietitelApplication Support Engineer
Indicatie salaris (min – max]2500 – 4000
Aantal uren (min – max)32 – 40
Contactgegevensonbekend , 31207948040
Type contractVast
LocatieAmsterdam, Noord-Holland,Nederland
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