Sunweb Group Homepage Guide Support Specialist Hybrid Job details Apply Job description For our Sunweb Group Guide Support department we are looking for a new colleague who will strengthen our team. Are happy customers your number 1 priority? Then continue reading! At Sunweb Group, we work every day with the goal of making our vacations unforgettable memories. And in the unlikely event that something goes wrong during the holiday, we are also there to provide advice, help and solutions. We do this primarily with our team directly to our customers, but also to our guides on our holiday destinations. In this role you are collaborating mainly with our guides on destinations during summer and winter season and with your colleagues in our Customer Aftercare department. For this position we are looking for a new colleague who will be available 32-40 hours a week. You are currently living in one of our Sunweb Group office countries : NL, DK, ES, BE, FR or SE. Starting date: as soon as possible. Your impact As a Guide Support Specialist, your primary responsibility is to provide comprehensive assistance to our teams stationed across various destinations. You will be tasked with assistance /resolving complaints for Sunweb guests by managing refunds or additional payments related to accommodation issues, coordinating local travel arrangements, and facilitating bookings for accommodations and flights. We start all this with a familiarization period, in which you learn the ins and outs about our organization, brands and systems. We will then take you through our working method and processes within the Aftercare team, after which you can start your challenge. With 1-on-1 guidance, we ensure that you develop further, so that we grow together. Job requirements What skills will bring you to the top? To be successful in this role, you need to be a good listener, keep facts and emotions separate to get to the core of the problem. You are able to work in a structured way, to keep an overview, even under high work pressure. You are solution oriented; converting a problem into one or more solutions. Why join our journey? Working for Sunweb Group means... Note: above information is based on Dutch employment. Different rules and benefits will apply on our other entity contracts. Do you want to become part of our team as a Guide Support Specialist? Click on "Apply for this job" and send us your resume with a cover letter. We are looking forward to hearing from you! If you have any questions, please contact us via . Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Yvonne van Essen People, Organization & Culture Apply Do you live near a Sunweb Group office location? * Rotterdam, The Netherlands Antwerp, Belgium Paris, France Copenhagen, Denmark Stockholm, Sweden Girona, Spain No Please share whatever you want about yourself to convince us we're a match! On this field you have the option to introduce yourself in a 2 minutes video. Are you referred by a Sunweb Group employee? If yes, please let us know by who.. Can you give me an indication of your gross monthly or annual full-time salary and your benefits? If you have any other questions, please contact us via .
• €2,400 per month Destination Services
Talent Acquisition Specialist
onbekend
Functietitel | Administrative Assistant |
Indicatie salaris (min – max] | onbekend – onbekend |
Opleidingsniveau | HBO |
Aantal uren (min – max) | 32 – 40 |
Contactgegevens | onbekend , onbekend onbekend |
Type contract | Vast |
Branche | Sport/Recreatie/Toerisme |
Locatie | Rotterdam, Zuid-Holland,Nederland |
Soliciteer direct | https://jobs.sunwebgroup.com/o/swg-guide-support-specialist |
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